Quality Question Bank
for Exam preparation

Q2. The cost of quality has been argued as being primarily driven by the workers. When items were produced that did not meet the customers' expectations, the workers were "found" to be at fault. Current thinking is that management has at least ______________ percent of the responsibility for the cost of quality.

1. 85
2. 75
3. 65
4. 55
5. 50

Q3. The concept of making a giant leap forward followed by a period of maturity is:

1. Innovation
2. Continuous improvement
3. Just in time
4. Paradigm

Q4. Which of the following is not a benefit of long-term supplier relationships?

1. supplier involvement in design
2. information system linkages to customer facilities
3. capacity and facility plans favorable to their customers
4. all of the above are benefits

Q5. Which of the following statement is false:

1. Important step of strategic quality management is identification of those dimensions in which the organization will compete
2. Selection of suppliers should be based on quality, schedule, and cost, rather than on cost alone
3. All of the individuals in the organization must have an understanding of the basic tools of quality improvement
4. Manufacturing Unit should be the unit focusing on Quality Improvement among all units in an organization

Q6. "Quality is defined by the customer" is

1. An unrealistic definition of quality
2. A user-based definition of quality
3. A manufacturing-based definition of quality
4. A product-based definition of quality

Q7. In ______________ step of Quality Function Deployment, product or service requirements are collected and analysed through techniques like market research.

1. Identify Customer Attributes
2. Identify Design Attributes / Requirements
3. Conduct an Evaluation of Competing Products.
4. Evaluate Design Attributes and Develop Targets

Q8. When output product of several sources is fed into a common stream, the pattern of the control chart expected is:

1. Stratification
2. Trend
3. Mixture
4. Cyclic Pattern

Q9. The ______________ is used to identify what might go wrong in a plan under development.

1. Pareto Chart
2. PDPC
3. Arrow Diagram
4. Matrix Diagram

Q10. In Six Sigma, a ______________ is defined as any process output that does not meet customer specifications

1. error
2. cost
3. quality
4. defect